Love in the time of coronavirus

UPDATE

Due to the stay-at-home orders going into effect in Durham and Wake Counties, we will be closing the store to everything except ONLINE orders. We will still be permitted to ship orders, so be sure to do your shopping online. While we will not be able to do any curbside pickup, we are putting more items for availability on the website, including supplements, and we will do our best to ship within 48 hours. You can still email questions, either through the email portal on the website, or by sending emails directly to support@friskystore.com and we will get back to you as quickly as we can.

Thank you so much for your support in this. We have always been grateful for our customers choosing to shop with us, and that goes tenfold now. We look forward to being back — and we WILL be back — to providing the kind of service you have been accustomed to from us since 2004. Please take care of yourselves, and take care of each other. Stay safe, stay sane, and if you can, stay frisky.


Like all of you, we have been following the news with concern and some alarm. As the guidance from the CDC has changed almost daily, we have tried to follow the best practices to protect the safety of our staff and guests. At this time, it seems clear that what we have been doing just isn’t enough, and so we will be enacting more extreme measures to do our part to arrest the spread of COVID-19.

Effective March 18, the doors of Frisky Business Boutique will be closed to shoppers. We will instead be focusing on serving your needs through online orders and curbside pickup. Most of our inventory can be found on our website, and during the hours of 3pm and 7pm every day, staff will be at the store to answer your questions by phone or email. We will also offer curbside pickup of orders placed by our online store, phone, or email. Additionally, we are lowering the required purchase amount to qualify for free USPS shipping to $50.

How this will work:

Product questions – You can email us at support@friskystore.com at any time, and we will get back to you as soon as possible with an answer to your question. Additionally, between 3pm and 7pm you can call and speak with one of us by phone.

Online shopping – Like always, you can place an order and we will ship it to you. If you spend over $50, we will cover the shipping for free. We will process your order between 3pm and 7pm and ship it the next day, in most circumstances. Usually, shipping locally takes only a day.

Online shopping with curbside pickup – Use PICKUP as a coupon code when placing your order and you will not be charged shipping (Please note that we will not ship any order placed with this code. It is for store pickup only). We will prepare your order and email you as soon as it is ready for pickup. Between 3pm and 7pm you can pull up, honk your horn, and we will bring your order to you.

Curbside shopping – Since there are some items that we carry in the store but are unable to host on our website, you can pull up between 3pm and 7pm and we can conduct your transaction at the curb. You can tell us what you want when you get here, or you can email or phone ahead.

We will still check all toys to make sure they are functional before delivering them to you, while taking all appropriate precautions while handling them.

 

Some questions you might have:

If I’m not sure what I want, can I come in the store?
No. We have concluded that at this time we will not allow any customers into the store for any reason. This is for everyone’s safety. We will do our best, within reason, to help you make purchasing decisions, but we will not be able to provide our regular level of customer service in this fashion.

Can I try on lingerie?
No, this will not be possible. We know this makes informed purchases difficult, and we encourage you to hold off on purchasing if you are unsure of your size.

Does this affect the return policy?
Our policy has always been no returns or exchanges, and this will continue. If anything, the crisis increases the risk of accepting returns. If you are uncertain of your purchase, whether it be lingerie or other product, please do not buy it. We regret that this is an inconvenience, but the current circumstances necessitate it.

Will I get my rewards points?
Yes! Our website works with our rewards system. As long as you use your same email address at checkout, you should see your purchases reflected in your rewards account. If for any reason you do not, please shoot us an email at support@friskystore.com and we will fix it.

How long before you reopen with regular hours and access?
We wish we knew. The one consistent message from the CDC is that the more pain we take now, the less there will be later, so we are going to accept the uncertainty and do our best to manage through it. As soon as the guidance suggests it is safe for people to return to a semblance of normal activity, we will be open and eager to have you visit.

Please understand that as conditions continue to fluctuate, we may be forced to amend this, so if you have trouble reaching us, please check this page for updates.

Finally, let me assure you that we will be retaining our amazing team, and we all very much look forward to being back to normal and serving you as we have for the past 15 years. We always appreciate your choosing to shop local — to shop with us — but we appreciate it even more now. Thank you for being loyal customers.

And please, stay safe.